# Get help

Support runs through tickets in the 3D-Agent Discord.

## Where to go

| Topic | Where |
| --- | --- |
| Setup, Blender, chats, bugs | A ticket in [Discord](https://discord.gg/zXJxekf5tz) |
| Account, billing, dashboard | A ticket in [Discord](https://discord.gg/zXJxekf5tz) |

## Open a support ticket

1. Join the [3D-Agent Discord](https://discord.gg/zXJxekf5tz).
2. Open a ticket in the server.
3. Include the details below.

Put screenshots in the ticket. Images are turned off in the public help channel.

## What to include

- What you were doing and what you saw. A screenshot helps.
- The exact error message.
- Your 3D-Agent version, from **Settings** → **General** → **App Version**.
- Your operating system and Blender version.
- Your account email.
- Roughly when it happened, with your time zone.
- For billing problems, the receipt date and amount, and any **Reference** code the error shows.

> **Warning:** Never send your password or card number. We never need them.

## Find your logs

1. Open **Settings** → **General**.
2. Under **App Logs**, click **Open Logs**. To open the folder, click **Show in Finder** on macOS or **Show in File Explorer** on Windows.

Each version writes its own `app-<version>.log`. Attach the one for your current version.

## Before you ask

Check these pages and the [FAQ](https://3d-agent.com/docs/faq) first.

- [Blender won't connect](https://3d-agent.com/docs/blender-wont-connect): Find your banner message and fix the connection.
- [A chat stopped or failed](https://3d-agent.com/docs/chat-stopped): Find out why a turn ended early.
- [Can't sign in or verify account](https://3d-agent.com/docs/cant-sign-in): Fix sign-in and subscription errors.