1. Identity and Scope
This Privacy Policy applies to the 3D-Agent website and services operated by Drexfy.
3D-Agent is an entity of Drexfy.
This policy explains what personal data we process, why we process it, and the choices available to you.
2. Data We Collect
We collect only the categories of data reasonably needed to operate, secure, and improve the service.
- Account data (name, email, authentication identifiers).
- Billing and transaction data (plan, payment status, invoicing records).
- Technical and usage data (IP address, device, browser, logs, product interactions).
- Support and communication data (messages, tickets, feedback).
- Content you submit (prompts, files, and related metadata needed to deliver features).
3. Data You Submit and Your Responsibility
You are responsible for the data and content you submit to 3D-Agent, including ensuring you have the legal rights and permissions to submit it.
You should not submit unlawful content or personal data you are not authorized to share.
We may remove content, restrict processing, or suspend access where necessary to address legal, abuse, or security risk.
4. How We Use Data
We use personal data only for legitimate business and operational purposes connected to the service.
- Provide, maintain, and support 3D-Agent features.
- Authenticate users and protect account security.
- Process subscription billing and related service operations.
- Detect fraud, abuse, policy violations, and security incidents.
- Communicate service notices, policy updates, and support responses.
- Comply with legal obligations and enforce our terms.
- Improve reliability, performance, and product quality.
5. Lawful Bases for Processing
Where required by applicable law, we process personal data under one or more lawful bases: contract performance, legitimate interests, legal obligation, and consent where specifically required.
If processing is based on consent, you may withdraw consent, but withdrawal does not affect processing already performed and may limit certain features.
8. International Transfers
Your data may be processed in countries other than your own jurisdiction.
Where required, we apply appropriate safeguards for international transfers consistent with applicable law.
9. Data Retention
We retain personal data only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
When data is no longer required, we may delete, anonymize, or de-identify it in accordance with operational and legal requirements.
10. Security Safeguards
We implement reasonable technical and organizational safeguards designed to protect personal data.
No method of transmission, storage, or processing is guaranteed to be fully secure or uninterrupted. You acknowledge and accept this residual risk when using the service.
11. Your Privacy Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or port your personal data.
You may also have the right to withdraw consent where consent is the legal basis for processing.
To protect account security and prevent fraud, we may request identity verification before processing privacy requests.
12. Children and Minors
3D-Agent is not directed to children and is not intended for use by individuals below the age required by applicable law to consent to data processing.
If we become aware that we have collected personal data from a child in violation of applicable law, we may delete the data and restrict related accounts.
13. Policy Changes and Relationship to Terms
We may update this Privacy Policy from time to time. Updates become effective when posted on this page unless otherwise stated.
For liability limits, disclaimers, payment terms, and other commercial provisions, the Terms and Conditions govern.
14. Contact
For privacy requests or questions, use our official support channels through the website.