Refund Policy

3D-Agent is a product of Drexfy Tecnologies LTDA. This policy explains when a payment for a 3D-Agent plan can be refunded, and how to ask.

Effective date: July 30, 2026

Payments Are Final

3D-Agent subscriptions are non-refundable. We do not refund unused time, unused prompts, partial billing periods, or renewal charges.

You can cancel at any time from your account settings. Cancelling stops all future charges, there is no cancellation fee, and you keep full access until the end of the period you have already paid for. The exceptions below always apply.

1. Who Sells Your Subscription

Who you buy from depends on how you pay. Both routes are named at checkout and on your receipt, and the seller for your purchase is the entity that appears on your card or bank statement.

  • Card and most other payment methods. Drexfy Tecnologies LTDA is the seller. Payment is processed by Stripe. Refund requests come to us directly.
  • Alipay and other China-local payment methods. Paddle is the merchant of record and the seller for that purchase. Paddle processes the payment, handles tax, issues the invoice, and executes any refund.

Where Paddle is the merchant of record, Paddle's own buyer terms apply to your purchase in addition to this policy, and Paddle may issue a refund at its own discretion even where this policy does not require one.

Either way, you can start a refund request with us at support@3d-agent.com and we will route it to the right seller.

2. What Is Not Refundable

Access is delivered immediately after purchase, and our model, infrastructure, and processing costs are incurred as you use it. We therefore do not refund:

  • Unused time, unused prompts, or a partial billing period.
  • A change of mind after your plan has been activated.
  • Renewal charges on a subscription you did not cancel before the renewal date.
  • Dissatisfaction with the quality, accuracy, or usability of AI-generated output.
  • Your hardware, operating system, Blender version, or third-party software being incompatible with published system requirements.
  • Account suspension or termination for a breach of our Terms and Conditions.

3. What We Always Refund

Regardless of the above, contact us and we will make it right if:

  • You were charged more than once for the same billing period.
  • You were charged for a plan you did not authorize.
  • You were charged after cancelling, or the amount charged does not match the plan you selected.
  • The service was never delivered to your account, or is materially broken for you and we cannot fix it within a reasonable time.

4. Your Statutory Rights

Nothing in this policy removes a right you have under mandatory consumer law, and those rights apply even where the section above says otherwise.

  • Brazil. Consumers who purchase at a distance may withdraw within seven (7) days of purchase under article 49 of the Consumer Protection Code (Lei 8.078/1990). This right cannot be waived and we honour it on request.
  • European Union and United Kingdom. Consumers normally have a fourteen (14) day right of withdrawal for digital services. At checkout you are asked to consent to immediate access and to acknowledge that the right of withdrawal is lost once delivery begins. Where that consent was not given, or the right otherwise applies, we honour it.
  • China. The seven-day no-reason return right for online purchases under the Consumer Rights Protection Law does not extend to digitized goods such as software delivered by download, so it does not apply to a 3D-Agent subscription. Your statutory remedies for a service that is defective or not as described are unaffected.
  • Everywhere else. Where local mandatory consumer law grants a cancellation or refund right, we honour it.

5. How to Cancel

Cancel from your account settings at any time, or from the subscription-management link on your receipt.

Cancelling takes effect at the end of the current billing period: future charges stop, access continues until that period ends, and no cancellation fee is charged. Cancelling does not refund the period already paid for.

6. How to Request a Refund

Email support@3d-agent.com from the address you used at purchase, and include your order or receipt number and a short description of the problem. You can also request a refund directly through the seller of record using the subscription-management link on your receipt.

We acknowledge refund requests within five (5) business days. Approved refunds are returned to the original payment method and can take up to ten (10) business days to appear, depending on your bank or card issuer.

7. Disputes and Chargebacks

If a charge looks wrong, email us first. We can almost always resolve a billing problem faster than a bank dispute.

Filing a chargeback without contacting us may result in the account being suspended while the dispute is investigated.

8. Changes to This Policy

We may update this policy by posting a revised version on this page. The version in effect on the date of your purchase applies to that purchase.

9. Contact

Drexfy Tecnologies LTDA, CNPJ 49.815.499/0001-84.

Billing and refund enquiries: support@3d-agent.com

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