Troubleshooting
A chat stopped or failed
When a turn ends early, a card above the composer says why. Find its message below.
Your Blender work isn’t lost. Every turn that changed the scene saved a checkpoint.
Paused after 30 steps
The turn hit your plan’s step limit: 30 steps on Basic, 80 on Pro and 100 on Ultra. Your progress is saved.
- Click Continue generating to keep going. It uses 1 prompt.
- To get more done per prompt, split big jobs into smaller prompts, or see Plans and limits.
This run reached its time limit
The run went on too long. Click Continue from here to keep going. It uses 1 prompt.
This answer didn’t finish
This answer didn't finish means the answer stopped early, and 3D-Agent can’t tell where it broke. The cause can be your network or ours.
- If the turn already did some work, that work is kept. Click Continue to have 3D-Agent pick up where it stopped, or Start over to discard this reply and run your prompt again.
- If the turn hadn’t done any work yet, click Try again.
- If it happens again, wait a few minutes before you try again.
When the same failure comes back in a chat, the card adds Still not working? Get help on Discord. Click Get help on Discord and open a ticket with the exact message. See Get help.
If the card says 3D-Agent reached this chat's context limit. Start a new chat or shorten the previous context., start a new chat, or shorten what you’ve pasted into this one.
Our server didn’t finish this answer
Our server didn't finish this answer means 3D-Agent’s server ended the answer early. Your connection is fine, and you can try again right away.
- If the turn hadn’t done any work yet, click Try again.
- If the turn already did some work, that work is kept. Click Continue to have 3D-Agent pick up where it stopped, or Start over to discard this reply and run your prompt again.
Couldn’t tidy this chat
Couldn't tidy this chat means 3D-Agent tried to tidy a long chat so it stays fast, and the tidying didn’t finish. The card says Try again in a moment. If it also says Something went wrong on our servers, the problem was on 3D-Agent’s side, not your connection.
- If the turn hadn’t done any work yet, wait a moment, then click Try again.
- If the turn already did some work, that work is kept. Click Continue to have 3D-Agent pick up where it stopped, or Start over to discard this reply and run your prompt again.
If the same chat can’t be tidied three times in a row, the card adds Still not working? Get help on Discord.
While a long chat is being tidied, the line above the reply reads Tidying this chat so it stays fast…, with This can take a few minutes. under it, and the reply continues when tidying finishes. If 3D-Agent has to retry, the line adds the retry count, for example (retry 2 of 5).
3D-Agent is temporarily unavailable
3D-Agent is temporarily unavailable means 3D-Agent can’t run answers for a while. Your plan and your connection aren’t the cause. There’s no set time for it to come back, so try again later.
- If the turn hadn’t done any work yet, click Try again.
- If the turn already did some work, that work is kept. Click Continue to have 3D-Agent pick up where it stopped, or Start over to discard this reply and run your prompt again.
Running out of your own prompts shows a different card. See When prompts reset.
Connection interrupted
The answer stopped early, usually because the connection dropped. If the turn already did some work, that work is kept: click Continue to have 3D-Agent pick up where it stopped, or Start over to discard this reply and run your prompt again. If the turn hadn’t done any work yet, click Try again.
Our servers are busy right now
Our servers are busy right now means 3D-Agent’s servers were overloaded and the turn stopped. Your internet connection is fine.
- If the turn hadn’t done any work yet, wait a few minutes, then click Retry on the card, or Try again on the red banner.
- If the turn already did some work, that work is kept. Wait a few minutes, then click Continue to have 3D-Agent pick up where it stopped, or Start over to discard this reply and run your prompt again.
This chat has too many large images
The chat is too large to send. Click Continue in new chat. Your last prompt comes along as a draft you can edit. Retrying in the same chat won’t work.
How large chats behave before this point is in Long chats.
This message is too long to send
Your message is over the size limit. Shorten it and send it again, or attach long text as a document.
This request could not be safely continued
3D-Agent stopped the turn to protect your scene. Send a new prompt. If it keeps happening, quit and reopen 3D-Agent, then try again.
Upgrade Required
You’ve used all your prompts for this month. Click Upgrade to Pro or Upgrade to Ultra to pick a bigger plan, or wait for your prompts to reset. See When prompts reset.
Without a plan, the card says Subscription required instead. Click Get a plan.
Error generating response
Error generating response is the same failure as This answer didn’t finish. Follow the steps there.
Do failed turns use a prompt?
Not if the failure is on our side. A turn that fails before it starts working, or breaks on our error, gives the prompt back. A turn you stop yourself doesn’t. See Plans and limits.
Still stuck?
If Blender isn’t connected, see Blender won’t connect. Otherwise, get help and include the exact message.