Get help

Support runs through tickets in the 3D-Agent Discord.

Where to go

Open a support ticket

1. Join the 3D-Agent Discord .
2. Open a ticket in the server.
3. Include the details below.

Put screenshots in the ticket. Images are turned off in the public help channel.

What to include

• What you were doing and what you saw. A screenshot helps.
• The exact error message.
• Your 3D-Agent version, from Settings → General → App Version.
• Your operating system and Blender version.
• Your account email.
• Roughly when it happened, with your time zone.
• For billing problems, the receipt date and amount, and any Reference code the error shows.

Find your logs

Send your logs only when support asks for them in your ticket.

1. Open Settings → General.
2. Under App Logs, click Show in Finder on macOS or Show in File Explorer on Windows. The logs folder opens.
3. Attach app-<version>.log for your current version to your ticket. Each version writes its own file.

Before you ask

Check these pages and the FAQ first.