Get help

Support runs through tickets in the 3D-Agent Discord.

Where to go

Open a support ticket

1. Join the 3D-Agent Discord .
2. Open a ticket in the server.
3. Include the details below.

Put screenshots in the ticket. Images are turned off in the public help channel.

What to include

• What you were doing and what you saw. A screenshot helps.
• The exact error message.
• Your 3D-Agent version, from Settings → General → App Version.
• Your operating system and Blender version.
• Your account email.
• Roughly when it happened, with your time zone.
• For billing problems, the receipt date and amount, and any Reference code the error shows.

Find your logs

1. Open Settings → General.
2. Under App Logs, click Open Logs. To open the folder, click Show in Finder on macOS or Show in File Explorer on Windows.

Each version writes its own app-<version>.log. Attach the one for your current version.

Before you ask

Check these pages and the FAQ first.